Troubleshooting Alexa Dot Common Problems With Simple Steps

As you know with the Alexa device, you can control all your smart devices with your voice. You just need to give a command when you are asking your friend to do something. So, with Echo Dot and Alexa, your life will become just so easy for one to imagine. But, as it is a device only, therefore, problems may come to that as well. And, there is a need to know about the  troubleshooting Alexa Dot common problems. Therefore, from this blog, you will get the steps to troubleshoot your Alexa in simple steps. So, just have a look at the problems that you may face with Alexa. Also, you will see the steps for their resolution in this guide. So, check out the solutions for your common problems for Alexa and get ready to use it back again.

Steps For Troubleshooting Alexa Dot Common Problems

There cannot be a common solution to all the problems. If the problem is because of the specific problem, then the solution will also depend upon that. So, in this section, you will first find the issue, and then as per that, you will get to know troubleshooting steps. So, it is the time to get started with the troubleshooting guide:

1. When Alexa Stop Responding To Your Voice Command

Alexa mainly got controlled by the voice commands, like you used to give commands to Alexa with your voice. But, if there is no response, then it means there is an issue. Therefore, there is a need to follow the following troubleshooting steps to resolve this issue:

• You need to ensure that your Echo Dot is ON and have access to the internet.
• Also, ensure your microphone is working and is turned on to give commands to the Echo Dot.
• Your Echo Dot, and the smartphone in which Alexa is installed should be connected to the same network.
•  Also, both the devices should be in the network range. If one device is not in the range, then it will create the issue.
• You can also restart your Alexa device as sometimes internal issues used to get resolved with restarting only. 
• You can check the WiFi connectivity on the other devices as well. If it is not working fine on any device, then you should reset the WiFi router, and connect it again.

2. When Alexa Plays Your Music On Wrong Device

Sometimes, you ask Alexa to play some music, it is being played in another room instead of the same room. Then, it signifies the issue, and in order to troubleshoot it, you need to go with the following steps:

• Ensure you have made the smart devices group for particular rooms helping you to complete tasks in an intelligent way. 
• Also, make sure you have added your Echo Dot speaker to the Alexa app. 
• Try to specify the location as well in the command to make Alexa get connected to the specific speaker.
• Make sure you are taking the name right for the Echo Dot device .
• If the name is complex for your Echo Dot, then change it to the simple one to avoid any confusions.

3. When Alexa Is Not Playing Music At All

Sometimes, you may give commands to Alexa to play music, but it is not playing any music at any location. In this case, there would be a need to troubleshoot with the following steps:

• Make sure your WiFi is working fine as without the internet, music will not be played. 
• Try to reduce the WiFi congestion by disconnecting the devices which are not required to use the WiFi for now.
• Also, ensure that your Echo Dot should be placed in the WiFi range.
• If the above doesn’t work out, then restart your Echo device, and try again to connect. 
• If there is an issue with the WiFi network, then reset and restart your WiFi router and modem again.

4. When Alexa Is Not Connecting To The WiFi

In all the above cases, Alexa is being connected to the WiFi. But, what to do if the Alexa or Echo Dot is not connecting to the WiFi. then, you should follow the steps mentioned below for troubleshooting:

• Check whether the internet is working fine on other devices, or it is going down from the server end.
• If it is not working properly on other devices, then reset and restart your modem and router to regain the connectivity again.
• You may also restart your Echo Dot device to resolve some internal issues.
• Ensure that you have entered the right password to connect with the WiFi in the Alexa app.
• Try to reduce the WiFi congestion by disconnecting the devices which are not required to use the WiFi for now.
• Also, reset your Echo Dot device to make all the settings back to default. 

5. When Alexa Is Not Able To Locate Your Alexa Device 

To work with Alexa, your Echo Dot  or any other smart device should be connected to it. But, what to do when Alexa is not able to find the Echo Dot. for that, you should go with the following steps to troubleshoot it:

• Make sure the smart device that you are trying to connect with is compatible with Alexa. 
• You should try to complete the setup of the smart device on the website instead of the Alexa app.
• You can restart your Alexa app, as it will resolve the reason that is blocking it from detecting the device.
• Make sure, the device you want to connect and the Alexa app’s device are on the same network.
• Change some of the router settings, or upgrade its firmware and try again to connect your device.

So, these are some of the reasons that may create havoc for you. But there is no need. With the above mentioned troubleshooting steps, you can easily resolve these issues. 

Let’s Get Back To Work Alexa!

Wrapping up! If you are working with Alexa, then you must know what issue creates most of the problems. So, all the above-mentioned problems are the one that will need the immediate attention towards the issue. In this blog, you have learned the very simple steps for Troubleshooting Alexa Dot Common Problems. Almost all the major issues are covered in this blog to help you out. In case, there is any issue or some issue got missed in this section, then contact the experts for help. Dial a toll-free number, and discuss your query with the experts. They will resolve it out in no time and your Alexa would be working again. So, get back to work of yours with Alexa!